15.04 Broadband? You Mean NarrowBand?!
A little guide on getting your broadband connected the australian way!
Phonetic recognition systems can be great, but if you don't speak the lingo, you'll have to adapt! If she says 'ig-zisting', she won't understand 'existing'! I had to australian-ise myself for the very first time!
'Technical Support' will always mean a short trip to India, very nice this time of year I've heard! Abuse the phonetic system to speak to someone who's relatively local. Good way is to try and have a conversation with her, she'll always say that she doesn't understand, but I'm sure they're recording and will add the intelligence later on!
If you feel that things aren't being sorted, try and deviate from the 'script'. A good thing to see whether there is a 'script' is to ask whether the operator is following one. If they are (& they usually are), hear them squirm or ask whether they can speak to their senior technician.
Keep the pressue on until its switched on!
I never realised how exhausting ordering broadband could be. After three weeks of waiting, calling, waiting & calling for a connection we finally got it late last week. However, the speed is very disappointing. I've used a speed checker that has showed that we're getting 256K/second! This evening we're only getting 28K!?! Where is the basic 1 or 8mb?! Not here I'm afraid!
Honestly, they are so far behind with an optical system that we're right at the limit of receiving broadband within the fairly recent development of Docklands. Compared to the UK its also quite expensive, but I'm sure we'll manage! Just!! Oh, you can't do a 'rolling-month' contract, it has to be 12 or 24 months! Where's the logic?
Nathan.
Phonetic recognition systems can be great, but if you don't speak the lingo, you'll have to adapt! If she says 'ig-zisting', she won't understand 'existing'! I had to australian-ise myself for the very first time!
'Technical Support' will always mean a short trip to India, very nice this time of year I've heard! Abuse the phonetic system to speak to someone who's relatively local. Good way is to try and have a conversation with her, she'll always say that she doesn't understand, but I'm sure they're recording and will add the intelligence later on!
If you feel that things aren't being sorted, try and deviate from the 'script'. A good thing to see whether there is a 'script' is to ask whether the operator is following one. If they are (& they usually are), hear them squirm or ask whether they can speak to their senior technician.
Keep the pressue on until its switched on!
I never realised how exhausting ordering broadband could be. After three weeks of waiting, calling, waiting & calling for a connection we finally got it late last week. However, the speed is very disappointing. I've used a speed checker that has showed that we're getting 256K/second! This evening we're only getting 28K!?! Where is the basic 1 or 8mb?! Not here I'm afraid!
Honestly, they are so far behind with an optical system that we're right at the limit of receiving broadband within the fairly recent development of Docklands. Compared to the UK its also quite expensive, but I'm sure we'll manage! Just!! Oh, you can't do a 'rolling-month' contract, it has to be 12 or 24 months! Where's the logic?
Nathan.
posted by Nathan at
00:29
2 Comments:
G'day mates! Hows you doin' darl'? Just trying to fit in with your new lingo!! Hehehe!! Your broadband set up sounds as good as ours! Any how hope your both good!
I need you 2 to read your emails and stop deleting my invites for you to join facebook! It's so good theres the likes of Kieran on there and yes Helen has even got Karl going on it!!!!!!!! So email me if you want another email so that you can brouse to see whos on there, it just another way or fun way of emailing and yes it is all free!!!!!!! So get yourselves a nice cup of tea and set aside an evening cos you need that time for your narrow band to work and get on there!!!! Lol Hollyxx Glad your having fun and Jo that shopping centre sounds fab, although I have to imagine I'm buying at the mo! Hey ho 10.5 weeks til the summer hols yipee!! (only went back to work yesterday!) hehe cheeky!!xx
Your last update says it all. Nathan is Breastman!
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